EXCHANGE AND RETURNS POLICY

 

ALL SALES ARE FINAL AND CANNOT BE CANCELLED.

Our return policy 

We at Handcraft Boutique take utmost care and do the best quality checks to ensure that the items are delivered to you in perfect condition. Our objective is to provide a hassle-free shopping experience to our customers. Hence, we provide you with honest images and exact specifications for you to make an informed decision.

We offer only exchange and have a no-refund policy. A product is eligible for exchange if it is wrongly delivered/damaged/broken.

PLEASE NOTE – All of our products have been crafted by hand and may have slight irregularities or imperfections in color or embellishment. These irregularities are the result of human involvement in the process and add to the finished product's charm while ensuring you have a one-of-a-kind piece. Locks/clasps of clutches may be slightly different depending on what is available during the manufacturing process.

What if my order is incomplete/wrong or my product is damaged?

If due to any reason, you receive a wrong/incomplete order or damaged product, you are requested to trigger us an email at handcraftboutique.eu@gmail.com with a copy of the invoice/receipt and clear pictures of the product within 48 hours of receiving the product. Any request after 48 hours will not be entertained.

What if I don’t like my product?

 In an odd case, if you do not like our products, we offer a 7-day exchange policy, except for the following items:

  1. Items such as earrings and Jewelry cannot be exchanged for hygiene reasons.

  2. To maintain a fair price scheme, all products sold in ‘sale’ are not liable for exchange.

  3. Any used product will not be returned

For all other items, please send us a message by email at handcraftboutique.eu@gmail.com with a copy of the receipt, pictures of the product, and reasons for exchange within 7 days from the date of receipt of the product.

Our Promise

On receipt of your email with the required documents and pictures, our team of experts will review your request and convey our findings to you within 7 working days.

If your request is accepted, you will be asked to ship back the product(s) with original packing(s) to our office in Rotterdam, The Netherlands. Please take utmost care in repackaging and shipping the products to avoid any incidental damage during the return of items.

The exchange/refund for your returned product will be processed within 7 working days of receiving the package and store credit will be issued to you. The store credit will be equivalent to the original price of the product purchased less minor handling fee and can be redeemed on our website within 30 days from the date of issue.

Do I have to pay the shipping cost while returning my product?

Shipping costs will be borne by the customer. If you return an item on which you received free delivery, you will be provided with store credit equivalent to the amount paid less than the combined packing and delivery costs incurred by us in sending you the item(s).